Privacy Policy

Effective Date: October 28, 2025
Company: The Schuh Crew Handyman & Cleaning Services LLC (“The Schuh Crew,” “we,” “our,” “us”)
Website: www.theschuhcrew.com
Contact Email: info@theschuhcrew.com
Phone: 701-340-3273

This Privacy Policy explains how The Schuh Crew collects, uses, and safeguards information obtained through our website, service forms, and on-site service activities. By using our website or services, you agree to the terms below.

We collect personal and non-personal data in the following ways:

• Information You Provide to Us: Name, address, phone number, email, and service details when you request a quote, book an appointment, or contact us.
   
• Automatic Website Data: IP address, browser type, device information, and pages visited (via cookies or analytics tools).
   
• On-Site Service Data: Video and audio recordings captured by employee body-worn cameras (see Section 7).
   

• To provide quotes, perform scheduled work, and deliver customer service.
   
• To send invoices, updates, and follow-up communications.
   
• To improve our website, services, and safety procedures.
   
• To comply with legal obligations and resolve disputes.
   

We never sell or rent your personal information.

We may share limited information only with:

• Authorized Employees & Contractors to perform requested work.
   
• Vendors & Service Providers (e.g., payment processors, insurance partners) under confidentiality agreements.
   
• Law Enforcement or Legal Authorities when required by law, court order, or to protect our legal rights.
   

We store customer records securely using encrypted systems.
Body-camera footage and job-site documentation are retained only as long as necessary for quality control, insurance, safety, or legal compliance.
We implement physical and digital safeguards to prevent unauthorized access.

Our website uses cookies and analytics tools (such as Google Analytics) to measure site performance and improve user experience. You can disable cookies in your browser, though some features may not function correctly.

To ensure transparency, accountability, and protection for both our clients and team members, The Schuh Crew utilizes body-worn cameras during certain service visits.

• To document job conditions before, during, and after service.
   
• To verify completion and quality of work.
   
• To protect both the customer and employees in case of disputes, accidents, or safety issues.
   
• To provide verifiable proof for insurance and law-enforcement documentation when required.
   

• Cameras may record video and limited audio while employees are on a client’s property performing services.
   
• Recordings are not used for marketing without written consent.
   
• No cameras are used in private areas such as bathrooms or where a reasonable expectation of privacy exists.
   

• All recordings are securely stored on encrypted systems.
   
• Access is restricted to authorized management personnel only.
   
• Footage is typically retained for 90–180 days, unless needed longer for insurance, training, or legal purposes.
   
• Upon written request, customers may review footage relevant to their service record where legally permissible.
   

• By scheduling or receiving services from The Schuh Crew, clients acknowledge and consent to possible body-camera recording as part of our documented work-verification process.
   
• Prominent notice is provided on our website, invoices, and service agreements.
   

Depending on your location, you may have the right to:

• Access or request a copy of your data.
   
• Request correction or deletion.
   
• Withdraw consent for future communications.
   

Requests can be made by email to info@theschuhcrew.com. We will respond within 30 days.

Our website and services are not directed to individuals under 18. We do not knowingly collect data from minors.

We may revise this policy at any time. Updates will be posted on this page with a new “Effective Date.” Please review periodically for changes.

If you have questions about this Privacy Policy or our body-camera procedures, contact:
The Schuh Crew Handyman & Cleaning Services LLC
Minot, ND 58701
📧 info@theschuhcrew.com 📞 701-340-3273